Federal Bank is one of the most prominent private sector banks in India. They can help regular people like you and me with things like saving money, getting loans for things like homes and cars, and even special services for people who live in other countries. They also work with businesses, giving them money to help their companies grow. If you like using the internet or your phone for banking, they have those services too. They can help you with investing, insurance, and even when you travel to other countries. They’re like a one-stop shop for money things. The bank also has great customer care service. Let’s find out in detail the various sections under Federal bank customer care service.
Federal Bank customer care number
To make queries or resolve any issue related with banking services, customers can reach out to the Federal bank customer care number anytime. The banks provide the following toll-free numbers for those who reside in India.
18004251199
18004201199
For NRI customers, the bank provides the following numbers:
+91 485 2630994
+91 484 2630995
Keep your documents ready in case the customer care representative asks you for information related to your account such as your credit card number, debit card number, and customer ID for verification purposes. However, do not disclose your debit card PIN code or Internet banking password to anyone including a customer care representative. The bank never asks for your PIN or password. If you are asked anytime for those, that would be a scam.
Not only do Indian banks have customer care services for customers who reside outside of India but other foreign banks also have customer care services for customers who are in India.
Standard Chartered customer care
Standard Chartered, a bank from the UK, has many branches in India too. To serve its customers here, the bank has special phone lines you can use.
For people in India, you can reach Standard Chartered customer care at 66014444 or 39404444 (for big cities). If you have an account in a different city, you’ll find the right customer care number for that city in the following sections of this post.
6601 4444 / 3940 4444 :
Ahmedabad, Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai
011 – 66014444 / 011 – 39404444
Northern region-Gurgaon, Noida, Mathura, Dehradun, Saharanpur
6601 444
Western region-Allahabad, Amritsar, Indore, Jalandhar, Kanpur, Lucknow, Ludhiana
3940 444/6601 444
Central region-Bhopal, Chandigarh, Cochin/Ernakulam, Coimbatore, Jaipur, Nagpur, Rajkot
022 – 66014444/022 – 39404444
Jalgaon
How to raise your complaint regarding banking services to Federal Bank customer care service?
Whenever you face any issue with the banking services provided by the bank, you can raise a complaint or query by following the steps below:
- Customers can reach out to the bank’s customer care through various channels like calling the Federal Bank customer care number, email, or visiting a branch to express their grievances.
- If the issue is not resolved to the customer’s satisfaction even after reaching out through the options mentioned above, they can escalate it within the bank, often to a higher-level manager or supervisor. Federal Bank has an internal ombudsman mechanism to address complex complaints and ensure fair resolution. Ombudsman is nothing an independent mediator who helps resolve customer complaints that aren’t resolved through normal channels. They ensure fairness, and adherence to banking rules, and aim for a fair solution. This boosts trust and complies with regulations.
- If the resolution is still not satisfactory, customers can approach the Banking Ombudsman appointed by the Reserve Bank of India (RBI) for an impartial review.
- Federal Bank likely has an online grievance portal where customers can submit their complaints and track their status.
Freddy – AI assistant
The Federal Bank has an interesting as well as handy feature called “Feddy” which is an AI-based chat system. You can have access to this system via WhatsApp by sending an SMS to 8108030845. For this chat system, your mobile number should be registered with the bank. Or, when you go to the official website of the Federal Bank, you will see a pop-up featuring a boy saying, ‘Hi, I am Feddy, your personal assistance”. When you tap on it, it will take you to a chat feature where you can type your queries or anything you want to know.
How to register a mobile number for AI assistance banking service?
You can register your mobile number in just a few simple steps. You can do it offline by visiting the bank or online by visiting the official website of the bank.
To register offline, visit the nearest federal bank branch during working hours. Ask the bank staff for a mobile number registration form. Fill it out with all the necessary personal and bank details such as your name, address, account number, branch name, and mobile number which you want to register. Then, put your signature on the form. You should use exactly the signature that is registered with the bank. Be mindful not to make any mistakes while filling out the form. This will lead to rejection or cancellation of the application.
To register online, visit the official website of the federal bank and log in to your account using your credentials. If you are not registered for internet banking, you need to register first.
Go to the profile section and search for an option that says, ‘update contact details’. Click on that option and again you will be provided with a space for a mobile number update. Fill out your mobile number in the space and click “submit”. In some cases, the bank might also send you an OTP to your number. Enter that OTP and click submit. Your mobile number will be updated or registered after a while.
Federal bank customer care email ID
If you need help from Federal Bank’s customer care, remember that you don’t just have to call them. You can also contact them by email. If you can’t reach them by phone, you can write an email to express your concerns or questions about the bank. Here are the email addresses you can use:
- For general inquiries: contact@federalbank.co.in
- For support: support@federalbank.co.in
- For customers abroad: nrisupport@federalbank.co.in
The bank has different email addresses for different services. Here are some examples:
- For mobile banking help: mobilesupport@federal.co.in
- For ATM issues: atmcc@federalbank.co.in
- For opening NRI accounts: nridiv@federalbank.co.in
- For Launchpad-startup Advisory Service: launchpad@federalbank.co.in
How to register Email IDs with Federal Bank?
You have a few options to register your email address:
Online Banking (If Available):
- Log in to your Federal Bank online banking account.
- Look for something like “Profile” or “My Account” on the homepage.
- There might be a section to change your contact details, which includes your email.
- Follow the steps to add and confirm your new email.
Visit a Branch:
- Head to any Federal Bank branch.
- Speak to a customer care representative and let them know you want to add or update your email for your account.
- Complete the necessary forms with your email.
Submit a Request:
- Whether online or at a branch, provide your account info and the new email you want to register.
Verification:
- The bank will likely verify the details and update your email.
- They’ll send you a confirmation once your email is registered or updated.
