Do You Really Need IT Support for Your Small Business?

For small businesses that are just starting out, IT is not often seen as a priority. Some may have a limited budget, while others may not feel like they need these services. However, when the first server crash happens or the POS network goes offline, small business owners realize that IT support is truly necessary.

If you’re a startup or a small business owner, you might want to consider hiring IT support NY services. In this article, we’ll explain its inclusions as well as its benefits.

What Is IT Support For?

Although small businesses do not have a large capacity, there are important elements of your operations that require IT support. This includes web hosting, maintaining servers, troubleshooting network problems, and more.

These services can easily be outsourced to IT support companies like Triada Networks. Companies like this can help you fix problems like hardware and software problems, connectivity issues, Wi-Fi problems, and new system setups.

The great thing about availing IT support from companies is that it will save you the trouble of looking for an IT guy yourself. They have tech support staff who are experts at what they do and can help on-demand.

What Services Are Included in IT Support Companies?

If you want to devote more time to your business, then getting external IT support is the ideal option for you. Choose contractors who can provide you with good specialists and who know what small businesses need.

With on-demand IT support, you can get help in fixing the following tech issues:

Wi-Fi and Routers

Need help setting up your office network? They can help you with this, as well as troubleshooting configuration problems, slow Internet connections, file sharing issues, and outdated firmware problems. They can also help you recover your Wi-Fi password and strengthen your Wi-Fi security.

Hardware Problems

Are you dealing with corrupted files, power issues, the loss of an operating system, the blue screen of death, or an inability to open attachments? IT support companies can assist you with all of these. You don’t have to waste several hours trying to find a YouTube video that can solve your hardware problems.

Issues with Printers and Scanners

Did your scanner suddenly malfunction, and you can’t figure out why? Is your printer unable to print from wireless devices? Is it out of ink, and you need help refilling it? Call an IT support company, and your printer and scanner issues will be dealt with in no time.

Software Problems

This is one of the most common problems that small businesses need help with. Incorrect coding, compatibility issues, software bugs and viruses—it can all seem daunting to an inexperienced individual. But with IT support, these problems can be fixed.

Mobile Device Issues

IT support also includes fixing your mobile devices. Whether it’s a smartphone speaker that has stopped functioning or a tablet that has charging issues, you can ask for help from IT support professionals.

Benefits of On-Demand IT Support

24/7 remote support

Even if you’re working in the middle of the night, you can count on IT support companies to quickly solve an issue. Most IT support companies have a 24/7 help desk that you can call. So whether you’re having issues at seven in the morning or half past midnight, they will always be available to take your call.

Certified, well-trained technicians

When you choose a reliable IT support company, you will be assisted by well-trained and certified technicians with plenty of experience. These professionals receive regular training, coaching, and reviews so that they can answer IT problems immediately. 


Getting an in-house IT support team can be expensive for a small business. Plus, IT problems are often sudden and unexpected. Therefore, hiring an on-demand IT support company can be a cost-effective solution. 


Nowadays, online businesses are thriving, especially because of the pandemic. Moving your small business online can help you stay afloat and ensure the continuity of your operations. To help you successfully navigate the e-commerce industry, you’ll need help from IT support companies.

Small businesses aren’t scaled to accommodate an entire team of IT support professionals. Thus, an on-demand IT support company is an excellent option in handling tech problems.