91% of people in the 18–34 age range believe online evaluations are just as important as word-of-mouth referrals, and 56% of customers believe how a business reacts to a review influences their opinion about businesses.
This data signals beauty salon owners should seriously consider the review strategy for their business success. Getting and responding to reviews is a manageable cookie salon business.
In this blog, you will learn about some exceptional tips that can open many ways to get more reviews and ways to respond so you can influence potential customers.
To give your salon business an initial boost, you can also buy Google reviews to strengthen your online presence.
Let’s start!
Tips To Get More Beauty Salon Reviews
Here are a few tips to get more beauty salon reviews:
Ask Your Satisfied Client
This is a surefire way to get positive reviews for your beauty salon. When you ask satisfied customers to write a review, they will gladly do it.
Follow-Up Call And Message
You can normally call or message your regular customers to tell them about recent beauty salon offers and ask them to leave feedback on your reviews site.
Send Online Survey
You can also send an online survey asking how they rate your beauty salon services. In this survey, you can include everything related to the beauty salon, such as hygiene, ambiance, staff behavior, services, etc.
Place The QR Code At The Time Of Payment
Make sure at the time of billing ask your customers to review them by showing your QR code. So they can quickly scan and reach the review page to write their reviews about your beauty salon.
Ask Clients To Review Various Platforms
Generally, beauty salons have a long list of dedicated clients. With that long relationship, you can easily ask them to review on different platforms, enhancing your salon’s credibility even more.
Take Their Offline Suggestion
You can also take their online suggestions during their beauty salon visit. When you implement them, show them. This will encourage them to leave good reviews on your site. You can also display your clients’ handwritten reviews on websites or social media.
Train Your Staff
In the beauty salon, most clients use specific employee services for haircuts, waxing, etc. They don’t trust everyone, which makes their bond special. You can train your staff to ask their clients for reviews for the beauty salon.
Master The Art Of Handling And Responding To Reviews
Now that you have learned the tips for gaining reviews, it is time to master the art of handling and responding to reviews. So it will spread a good online impression of your beauty salon:
Give Thoughtful And Meaningful Replies
Your response to each review must make sense according to customer reviews. It will let customers know you value their opinions and pay attention to words.
Use A Polite And Professional Tone
Your response language should be polite and professional whether the review is positive or negative. It should show your professionalism and your ability to handle critical situations calmly.
Be Friendly And Informal
A friendly and informal tone sometimes breaks the ice and develops outstanding bonds between businesses and clients. If any of your client reviews indicate they are jolly, embrace their words gladly and respond accordingly.
The Personalized Response Is Appreciated
Make sure your response is personalized. This will make customers feel appreciated and special, which will encourage them to leave more reviews for your beauty salon.
Acknowledge First
Make sure you acknowledge each of your reviews, both positive and negative. Appreciate positive ones and apologize to the reviewers with negative ones. Understand and resolve their queries.
Apologize And Promise
Make sure to take responsibility and apologize first instead of making arguments with customers who posted negative reviews. After that, discuss how the issue can be resolved and promise only terms that you can offer them. Otherwise, it will ruin your online reputation even more.
Publicly Resolve The Situation
If matters can be resolved, do it publicly. Your negative reviews will work in your favor and establish your authenticity among other prospective customers. Your problem-solving attitude will build trust among people that your beauty salon is known to take responsibility.
Conclusion: Upscale Your Beauty Salon Business Now!
All you need is good words from your clients, and you will be a famous name in beauty salon brands. So, what are you waiting for to start using these tips to get more reviews? Apply now to upscale your beauty salon business.
For further assistance in increasing your business reviews, you can connect with experts in this field, Buyreviewz.
