VoIP also referred to as Voice over Internet Protocol is a relatively new technology that uses the internet to ensure all kinds of communications. Although this technology was introduced in 1995, it couldn’t offer a satisfactory call quality at that time. But due to continuous evolution in the technology itself and improvement in internet speed, VoIP now offers the communication of best quality. This modern-day technology is called by various names including cloud PBX, hosted PBX, and many more. But whatever the name you may call, the time has proved that the VoIP phone system is the best communication technology of this era.
VoIP office phone has plenty of communication features that no other phone systems have. Also, the cost of VoIP phones is much lower than traditional landline phones. There are many other benefits that this technology offers to its users but you can learn about these benefits only if you walk through this blog. Furthermore, due to its innumerable advantages, VoIP is getting more and more popular among small businesses.
How does a VoIP Phone System Work?
Unlike traditional landline phones, VoIP office phone doesn’t require any circuit wiring. Rather, the technology works through the internet. Furthermore, as opposed to circuit phones that send voice (analog signals) in their original form through the phone line, VoIP first converts the voice into digital data and then transmits it over the internet.
And at the receiver end, these digital data packets are converted back to their original form i.e., analog signals. The system does this conversion to make the data an understandable message for the receiver. And to your surprise, all these conversions and reconversions are done within micro-seconds and you don’t even get a hint of it.
Benefits of Cloud PBX for Small Businesses:
The following are the advantages that VoIP phones offer to small businesses,
VoIP is a More Cost-Effective Solution:
When it comes to small businesses, having a low-cost solution for all their business needs is the biggest concern. And VoIP phones resolve this concern of them as far as communication solution is regarded. To have a communication system in your business, you need to consider three costs. First, the cost you will have to bear during installation including hardware expenses. The second is the maintenance cost, and the third is the per-call cost. And if you compare all the communication technologies out there on the basis of these costs, no phone system comes even close to VoIP.
VoIP doesn’t require any circuit wiring and you can even communicate through your existing table phones or laptops. Also, the maintenance of VoIP, unlike traditional phones, is on the service providers. As VoIP works through the internet, the per-call cost of this solution is also the lowest. And some service providers are even offering free local calls. If all of your clients are local, you can communicate with them all year almost with zero expense.
Offers an Extensive Range of Advanced Telephony Features:
Despite requiring less hardware than a traditional or hybrid phone system, VoIP technology offers a lot of useful features that small businesses can utilize to enhance their productivity. These features usually include call recording, voicemail to email, call queues, web meetings, call transfer, multi-site integration, call monitoring, and much more. Some of these features are usually offered as default features while the rest are ad-on features. These features have made businesses continue their work remotely during the times of Omicron and other waves of COVID-19.
VoIP is a Very Flexible Communication System:
Unlike hybrid technology, VoIP doesn’t necessarily require advanced phones for communication. Rather, the technology allows using any internet-enabled device like laptops, mobile phones, or tablets for communication. Furthermore, some services are even allowing businesses to use their old desk phones.
In addition to this, with VoIP phones, you don’t need to be present on your desk to make or take a call. Instead, with call forwarding features, you can communicate from anywhere and anytime with any internet-enabled device like a mobile phone. This feature has made it possible for employees to work even from home to avoid less physical interaction.
Provides Easy-to-Scale Solution:
As small businesses can sometimes grow very rapidly and other times they can shrink slowly, they require a scalable communication system. With VoIP technology, adding phone lines for new hires is just a few clicks away. And removing the lines is equally as simple. All in all, for small businesses VoIP phone system, is the best communication system whether you compare it on the basis of cost, quality, or features with other phone systems.